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Shipping Policy

Thank you for choosing to shop with us. We are committed to providing you with an exceptional shopping experience, which includes timely and reliable shipping of your orders. This Shipping Policy outlines important information regarding our shipping practices, including delivery methods, estimated delivery times, shipping costs, and other related details. Please read this policy carefully before placing your order.

1. Order Processing Time:

  • All orders are typically processed and shipped within 48 hours after payment verification.

2. Delivery Methods:

  • We offer various delivery methods to cater to your needs. The available options will be displayed during the checkout process.

  • Free express shipping is provided by our trusted delivery partners.

3. Shipping Destinations:

  • We currently offer shipping to addresses within Canada, USA and international. Please note that some areas may have limited or restricted delivery options. If your location is not eligible for shipping, you will be notified during the checkout process.

4. Estimated Delivery Times:

  • The estimated delivery time will depend on the destination address.

  • Please note that the estimated delivery times provided are approximate and not guaranteed. External factors beyond our control, such as weather conditions, customs clearance procedures, or delays in the carrier's network, may affect the delivery timeframe.

  • We will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

5. Customs, Duties, and Taxes:

  • For international shipments, additional customs duties, taxes, or import fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information.

6. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.

  • You can also track your order by logging into your account on our website and navigating to the "Order History" section.

7. Order Tracking Issues:

  • If you encounter any issues with tracking your order or have not received your package within the estimated delivery time, please contact our customer support team. We will be happy to assist you and provide you with the necessary updates regarding your shipment.

8. Returns and Exchanges:

  • We offer a 14-day money-back guarantee. If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it for a refund.

  • Please note that the item must be unused, in its original condition and packaging, with all hardware. We reserve the right to refuse returns if these conditions are not met.

  • Customers are responsible for the return shipping costs and any related fees, including customs duties or taxes.

  • To initiate a return, please contact our customer support team. We will provide you with detailed instructions on how to proceed with the return.

  • Once we receive the returned item and verify its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be reflected on this page. If you have any questions or concerns regarding our shipping practices, please contact our customer support team for assistance.

Last updated: 2024

SPAACE Team

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